Privacy Policy

This Privacy Policy describes how Mother Love, LLC. DBA SoCal AI Receptionist ("SoCal AI Receptionist", "we", "us", or "our") collects, uses,
and shares personal information when you use our website, products, and services,
including our AI-powered receptionist and call-handling solutions (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance
with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Who We Are

Mother Love, LLC. DBA SoCal AI Receptionist provides AI-assisted call answering, routing, and receptionist services to businesses. We are committed to protecting the privacy and security of the personal information we process on behalf of our clients and users.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect when you:

  • Visit or interact with our website or landing pages.

  • Use our AI receptionist or call-handling Services as a business customer.

  • Call, text, or otherwise interact with a business that uses Mother Love, LLC. DA SoCal AI Receptionist.

  • Communicate with us via email, phone, or other channels.

This Privacy Policy does not apply to third-party websites, services, or applications that we do not control, even if they are integrated with our Services. We encourage you to review the privacy policies of those third parties.

3. Information We Collect

The types of personal information we collect depend on how you interact with us and our Services. We may collect the following categories of information:

3.1. Business Customer Information

If you are a business customer using Mother Love, LLC. DBA SoCal AI Receptionist, we may collect:

  • Contact details (name, email address, phone number, business address).
  • Account details (login credentials, billing details, subscription information).
  • Business information (company name, industry, size, call scripts, routing rules, and configuration preferences).

3.2. Caller and End-User Information

If you call, text, or otherwise interact with a business that uses Mother Love, LLC. DBA SoCal AI Receptionist, we may process information on behalf of that business, including:

  • Call metadata (time, date, duration, phone number, call routing details).
  • Call and message content, including transcriptions generated by our AI systems where enabled.
  • Information you voluntarily provide during calls or messages (such as your name, reason for calling, appointment preferences, or other details requested by the business).

In these cases, we typically act as a "processor" or "service provider" on behalf of the business that is the "controller" or "business" under applicable data protection laws. That business’s privacy policy will also apply to your information.

3.3. Website and Usage Information

When you visit our website or use our online dashboards, we may automatically collect:

  • Device and browser information (IP address, browser type, operating system, device identifiers).
  • Usage data (pages visited, time spent on pages, clicks, referring/exit pages, and navigation patterns).
  • Cookie and similar technology data (as described in the Cookies and Tracking section).

3.4. Communications and Support

If you contact us directly (for example, through email, contact forms, or support channels), we may collect your name, contact information, and the content of your message, as well as any other information you choose to provide.

4. How We Use Information

We use the personal information we collect for the following purposes:

  • Providing and operating the Services, including handling, routing, and responding to calls and messages.
  • Configuring AI receptionist behavior according to your business rules and preferences.
  • Creating and managing your account, processing payments, and providing customer support.
  • Monitoring, analyzing, and improving the performance and quality of our Services.
  • Developing new features, products, and services.
  • Protecting the security and integrity of our systems, preventing fraud, and enforcing our terms.
  • Complying with legal obligations and responding to lawful requests from authorities.
  • Sending you service-related communications, updates, and marketing messages (where permitted by law).

We may aggregate or de-identify information so that it can no longer reasonably be used to identify an individual. We may use and share such information for any lawful business purpose.

5. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information only when we have a valid legal basis, including:

  • Performance of a contract: To provide the Services you have requested.
  • Legitimate interests: To operate, improve, and secure our Services in ways that do not override your rights and freedoms.
  • Consent: Where required by law (for example, for certain marketing or analytics activities), we will rely on your consent, which you may withdraw at any time.
  • Legal obligations: To comply with applicable laws, regulations, and lawful requests.

6. How We Share Information

We do not sell personal information. We may share personal information with the following categories of recipients:

  • Service providers and vendors that help us deliver the Services (such as telecommunications providers, cloud hosting providers, analytics providers, and payment processors).
  • Business customers, when we act as a service provider and process information on their behalf (for example, providing call logs and transcripts to the business you contacted).
  • Professional advisors (such as lawyers, auditors, and insurers) where necessary for the purposes of our legitimate interests and to comply with legal obligations.
  • Authorities and law enforcement, where required by law or to protect our rights, users, or others.
  • Successors in interest in connection with a merger, acquisition, financing, or sale of all or a portion of our business, subject to appropriate confidentiality protections.

SMS opt-in data will not be shared with third parties except messaging providers.

When we share information with service messaging providers, we require them to use the information only as necessary to perform services on our behalf and to protect it in accordance with this Privacy Policy and applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and local storage) to collect and store information when you visit our website or use our dashboards. These technologies help us:

  • Remember your preferences and settings.
  • Keep you signed in to your account.
  • Understand how visitors use our website and improve user experience.
  • Measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings and other tools. However, disabling certain cookies may impact the functionality of our website or Services. Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on the type of information and the context in which it was collected (for example, call recordings or transcripts retained according to your account settings).

9. Data Security

We implement reasonable and appropriate technical and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee absolute security of information transmitted or stored electronically.

If we become aware of a security incident that affects your personal information, we will notify you and any applicable regulators in accordance with applicable laws and our contractual obligations.

10. International Data Transfers

Mother Love, LLC. DBA SoCal AI Receptionist is based in the United States, and your information may be transferred to, stored in, or processed in the United States or other countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) to ensure that any international transfers of personal information provide adequate protection.

11. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Access the personal information we hold about you.
  • Request correction or update of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to certain exceptions.
  • Object to or request restriction of certain processing activities.
  • Withdraw consent where we rely on your consent for processing.
  • Receive a copy of your information in a portable format (data portability).

If we process your information on behalf of a business customer (for example, when you call one of our customers), we may redirect your request to that business and support them in responding to your inquiry as required by law.

Marketing Communications

We may send you marketing or promotional communications about Mother Love, LLC. DBA SoCal AI Receptionist if you have opted in or where otherwise permitted by law. You can opt out of these communications at any time by following the unsubscribe instructions in the message or by contacting us directly. Even if you opt out of marketing emails, we may still send you non-promotional messages related to your account or transactions.

12. Additional Disclosures for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California laws. These may include rights to know, access, delete, and opt out of certain sharing of your personal information, subject to limitations under applicable law.

We do not sell personal information as that term is defined under the CCPA. We may share personal information with service providers and other third parties in ways that could be deemed a "sale" or "sharing" under certain state privacy laws, and we will honor applicable rights to opt out where required.

To exercise your California privacy rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request, which may require us to request additional information from you.

13. Children’s Privacy

Our Services are not directed to or intended for use by children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information as soon as possible.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the "Last Updated" date at the top of the policy and, where required by law, provide additional notice (such as by email or through the Services).

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

Mother Love, LLC. DBA SoCal AI Receptionist
Email: [email protected]
(If different, please replace this email with your actual contact address before publishing.)

Please include sufficient information in your request so that we can understand and respond to it in a timely manner.

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www.SoCalAIReceptionist.com | [email protected]

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